CD Projekt Red’s Cyberpunk 2077 released on consoles in a less than optimal state–and now, PlayStation has taken action. The company has removed the game from the PlayStation Store, and promised to issue refunds to customers.
Cyberpunk 2077 no longer appears when you search for it on the PlayStation Store, and Sony has shared a link for players to claim a refund for the digital version of the release. This applies to both the PS4 and PS5 stores.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
As players began to discover Cyberpunk 2077’s shoddy release state on consoles, developer CD Projekt Red suggested that Sony and Microsoft would be able to issue refunds; however, it eventually transpired that consultation with these companies had not happened, and the company soon stopped suggesting contacting PlayStation for a refund.
This is an uncommon action on Sony’s part–games have been removed from the store before, and refunds issued, but it’s rare to see it happen with a game of this size. Equally, some games that are technically flawed continue to be available on the PlayStation Store, indicating that this is an extreme case.
As of writing, the game is still available on the Xbox family of consoles, including the Xbox One.
GameSpot may get a commission from retail offers.
