A game being GaaS in itself isn’t a bad thing. That’s such a misdirection and misses the issue.
If a GaaS game releases in a clearly incomplete state, that is a problem. Let’s take Halo Infinite for example. I’ve never played it, but there’s a mountain of evidence that it was missing many series staples at launch. I’m told it’s much better now and that’s good and well, but that right there is the issue that is common with these sorts of games: launch it bare bones so you can address launch grievances later. There is a right way to do GaaS. I think Tekken 7 did a good job. It was a pretty feature complete game with a great sized roster at launch. Same with Smash Ultimate.
Unfortunately, in prevailing instances, developers seem to like pushing incomplete products out in hopes of making them good eventually.
If you want to address the issue, ignore a game that isn’t finished. Even if it’s eventually good. For the life of that game, ignore it. Show them that they cannot drop some BS and fix it later if there’s enough buy-in from the consumer. That’s insulting.
While it is a common problem with service games, it is not a forgone conclusion.
