Marvel Rivals developer NetEase has apologized to rightfully pissed-off players who were unfairly banned for cheating. The problem is even though they were not using cheating software, this resulted in false bans. NetEase failed to say how many.
NetEase said (via IGN) that it admitted it had mistakenly flagged some players who were playing in compatibility layer programs as cheaters. “We sincerely apologize for this situation and want to assure you that we do not and will not ban players who are playing fairly and without cheating,” NetEase said. “We have identified the specific reasons behind these false bans and have compiled a list of affected players. We have lifted these bans and want to express our heartfelt apologies for the inconvenience this has caused.”
NetEase continued that it is investing in improving its anti-cheat, and called on players to report cheaters if they encounter them.
“Our mission is to provide all players with a fair, just, and enjoyable gaming environment. Therefore, preventing and identifying cheaters is one of our top priorities. We have invested significant manpower and resources to improve the speed and accuracy of our detection systems,” the developers added. “With any ongoing detection system, there is always room for improvement. We appreciate your assistance in helping us tackle this challenge. If you encounter any cheating behavior, please report it immediately; our reporting system will respond promptly. If you believe you have been wrongly banned, you can appeal to our customer support team, and we will review your case and respond in a timely manner. You can reach the support team via either in-game or in Discord!”
The news comes ahead of Marvel Rivals Season 1 and the arrival of Fantastic Four playable characters who were teased with a first-look image with a soon-to-be-released trailer. Fingers crossed for HERBIE to be added as well.
While this might have annoyed some players, Marvel Rivals has been a stellar hit for NetEase, reporting 10 million players in three days and 20 million in two weeks. Over on Steam, Marvel Rivals peaked over its launch weekend with 480,990 concurrent players, which was enough to put it in the top five most-played games on Valve’s platform.
