As in recent years, the infotainment category continues to be the most problematic. Seven of the top 10 problem areas in the study are infotainment-related, and the category averaged more than twice as many problems per 100 vehicles as the next-highest category.
“Customer demands are requiring more and more tech in the vehicle,” Amodeo said. “Some OEMs have figured out how to add some of this stuff and others haven’t.”
Overall, the study showed that mass market vehicles experienced fewer problems per 100 vehicles than their premium counterparts. Amodeo noted luxury vehicles typically include more problem-prone tech features and that automakers have improved the build quality of mass-market products.
Among awards for individual nameplates, the Porsche 911 was the highest-ranked model in the study — the second-straight time and third time in the past four year it has earned the distinction.
GM and Toyota Motor Corp. each won five segment awards, while Hyundai Motor Group won three.
GM won with the Buick Encore, Buick Envision, Chevrolet Impala, Chevrolet Silverado HD and Chevrolet Suburban. Toyota won with the Lexus NX, Lexus RX, Lexus UX, Toyota Corolla and Toyota Tundra.
Ford Motor won two segment awards, including for the Lincoln MKZ, which was discontinued in 2020.
