How to cancel your Amazon Prime account

The streaming space seems to be blowing up, whether for ethical issues, embarrassing lack of content, or ridiculous price hikes. Let’s be honest here; it’s pretty hard to pay for them all. Sometimes, you just have to cut one off. Amazon has given us more than enough reasons to want to put distance between ourselves and its Prime membership and streaming service. Between the constant barrage of news about alleged worker mistreatment and union-busting efforts, plenty of people might question their loyalty to the company.

You don’t even need to cancel for ethical reasons — maybe you don’t want your kids stumbling across an errant episode of The Boys, or you’re still upset that The Expanse didn’t get picked up for another season. Whatever the reason, if you want to ditch Amazon Prime, we can tell you exactly how to do it.

Can you cancel Amazon Prime in the Android or iOS app?

Subscription service providers allow users to use an app to streamline the user experience—less friction means more subscribers and fewer cancelations—but, more often than not, these same providers do not allow you to cancel via the mobile app. While it certainly isn’t frictionless, you cancel an Amazon Prime membership in the app—just not the app you’re thinking of. You cannot cancel Prime in the Prime Video app, but you can do it in the Amazon Shopping app. To cancel an Amazon Prime subscription in the Amazon Shopping app, open the app and follow these steps:

1. In the navigation bar at the bottom of the screen, tap the Profile icon to open the Profile page.
2. Scroll down until you get to the Account settings section.
3. Tap Manage Prime Membership.
4. On the Prime Membership page, tap Manage Membership to open a drop-down menu.
5. Next, tap Manage Membership.
6. On the next page, tap End Membership to open Prime benefits. Here, you can see what benefits you have used and how many times you have used them in the past 12 months.
7. On the Prime benefits page, tap Cancel My Benefits to open a final cancelation confirmation page.
8. Scroll to the bottom until you see the options End on XXX and End Now.
9. If you plan on using your Prime benefits until the plan runs out, tap End on XXX to cancel when the current billing period is over.
   • If you want a refund of the billed amount, tap End Now to cancel your membership effective immediately.
10. After tapping your selection, the app will open a page confirming your account is canceled, and you will no longer be a Prime member.

How do I cancel Amazon Prime in the browser?

If you don’t use the Amazon Shopping app or are partial to navigating the web on a computer, you can cancel your Prime membership from the account management page using a desktop or mobile browser. For the sake of this guide, we’ll focus on the cancelation process in a desktop browser.

1. Log into the Amazon Prime account you wish to cancel on your desktop browser.
2. Click the button with your name in it next to the search bar.
3. Under the Your Account side of the dropdown menu, select Account to go to the Your Account page. Here, you’ll see your account summary.

4. Click the Prime button on the right side of the page to go to the Prime Central page.

5. Click Update, cancel and more, and then click End membership in the dropdown menu to get to the Edit membership page.

6. On the Edit membership page, click the Cancel My Benefits button towards the bottom of the page.

7. On the next page, click the Continue to Cancel button at the bottom of the page.

8. The next page will offer you a final chance to keep, pause, or cancel your membership.
9. Scroll to the bottom and click either of the buttons under the Cancel your Prime membership box. Clicking End on XXX ends your subscription on the specified date without providing you with a refund.
   • End Now ends your membership immediately and issues a refund for the current billing period.

10. After canceling, you’ll return to the Prime Central page with a pop-up asking you to complete a cancellation survey.

At this point, you can either ignore the survey request or spend about three minutes venting about Amazon Prime — the ball is in your court. If you decide to complete the survey, an Amazon representative will guide you through a few questions about why you chose to cancel.

If I cancel my Amazon Prime account, can I get a refund?

You can decide whether to get a refund for the remainder of the billing period, or you can choose not to receive a refund and maintain your membership until the end of the billing period during which you canceled your membership. It’s a little more complicated than it first seems, though. According to Amazon’s terms and conditions, if you haven’t used any of the benefits of your Prime membership, or if you cancel within three days of signing up for Prime or converting your account from a free trial, you will receive a full refund. If you used any Prime benefits during the first three days of your membership, Amazon will deduct the cost of those services from your refund amount. Amazon states that it will process any refunds between three and five business days after the cancelation request.

Goodbye, Prime!

If you followed the above steps, you’ve successfully canceled your Amazon Prime account and potentially angered Jeff Bezos. Jokes aside, if you plan to switch to a different streaming service, we have a rundown of the best streaming services to help you make the switch.