Canva down? Users report issues with design website

If you were using Canva to create designs on Monday night, you might have had trouble saving.

Users of the online design platform reported issues with the Canva website around 10 p.m. ET on Monday, according to Downdetector (Disclosure: Downdetector is owned by Mashable’s parent company, Ziff Davis). Several users posted on social media about reportedly being unable to save edits and experiencing connection issues.

According to Canva’s status update page, the company said it was investigating the issue at 10:13 p.m. ET, not long after the first reports. Two hours later, Canva posted an update, identifying several reported issues, including that all-important ability to save work:

– Users are unable to view or save changes to designs

– Users of CanvaAI making general knowledge queries or how to use Canva features may see failure messages

– Realtime comments may not be working, and will need to refresh the page to see new comments

– Application Notification may not be working, and users will need to refresh page to see new notifications

– Timer and follow user on designs may not be working

At 3:32 a.m., Canva added an update saying it had “implemented a fix” and was “monitoring results.” At 4:32 a.m. ET, the company posted an update on X, announcing, “We’re back online. Thanks for waiting for us.”

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“We’re aware some users are having trouble saving their designs in Canva,” a Canva spokesperson told Mashable in a statement on Tuesday. “Our engineers are on the case — we’ve identified the issue and expect things to be back up and running soon. We’re sorry for any inconvenience this may cause. For live updates, you can head to status.canva.com.”

Canva boasts 170 million monthly users, including large organisations, so there’s a strong likelihood that more than a few Canva users were affected by the outage.

At the time of writing, Canva appears to be back to normal.