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Verizon officially announces a major staff cut and store changes

November 20, 2025
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Edgar Cervantes / Android Authority

TL;DR

  • Verizon has confirmed it will cut over 13,000 jobs and convert 179 corporate-owned stores into franchise locations.
  •  The company says the restructuring is meant to reset and realign priorities, backed by a $20 million transition fund for affected employees.
  • These cuts follow roughly 20,000 prior job losses over three years and represent one of the largest single reductions in Verizon’s history.

Last week, we learned that both T-Mobile and Verizon were reportedly making some big changes in the near future. While T-Mobile has yet to unveil its news, Verizon has now officially announced its plans, as first noted by Bloomberg. As it turns out, Big Red is cutting more than 13,000 jobs, and it will also be converting 179 corporate-owned retail stores into franchise locations.

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According to a spokesperson for the company, this is an opportunity for the company to “reset, restructure and realign our priorities on ways that will help us regain our leadership as a communications provider.” As part of the move, the company has established a $20 million career transition fund for laid-off employees.

The latest employee cuts continue a trend that saw about 20,000 jobs lost in the three years prior to 2024. The big difference is these cuts were spread out, while this represents one of, if not the, largest cuts in the company’s history.

Despite rumors suggesting there might be other announcements around AI automations, the company also claims these cuts have nothing to do with its AI efforts.  Still, you can’t cut 13,000 staff members and expect it to be business as usual going forward. It is obvious that Verizon is in crisis and that it is going to need to find ways to reassure customers that a leaner Verizon is still worth paying premium dollars for.

For now, this is all Verizon has announced, but we wouldn’t be surprised if other moves around the restructuring surface in the months to come. The big question remains whether Verizon can turn this all around or if its reign as the biggest network is finally over for good. Only time will tell.

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