You hate to see it, but it’s good to get the word out there when there’s a recall on popular tech products. In this case, Wyze is recalling its Solar Cam Pan device because there could be potential issues with the device if it is installed incorrectly. The US Consumer Product Safety Commission lists a little over 320,000 units that are out in the wild (via Android Authority).
You’ll want to get this taken care of ASAP
When it comes to the details, the Consumer Product Safety Commission states, “incorrect assembly instructions can lead consumers to accidentally puncture the lithium‑ion battery’s metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire and burn hazards.”
As far as what the commission has seen, “the firm has received 13 consumer reports of the security cameras overheating, and six exploding and catching on fire, including six reports of consumers suffering minor burns.” As you can imagine, this can be a pretty serious issue.
Wyze does add that this recall is for Solar Cam Pan devices that were “purchased on or before April 3, 2026, only.” So, if you just ordered one, you should be good. However, be sure to check the model number; the one you don’t want is labeled “WYZESCPWH”.
What’s being done for those affected?
Well, Wyze is very clear that it will provide affected customers with a free replacement, a full refund, or a gift card. The easiest way to get your money back or a replacement will be if you purchased directly from Wyze.
However, if you bought it from a third party like Amazon, the brand will still make things right by offering a refund via a check or gift card. Of course, if you’re no longer confident about Wyze, you can always take the money you get and buy something new.
We have a few suggestions if you’re not sure what you’re looking for.
This is a very serious issue, so if you are a Wyze Solar Cam Pan product owner, you’ll want to email recall@wyze.com or call their toll-free number at 888-832-7226. This phone line is open Monday through Friday, from 8 am to 6 pm CT.
