A new viral video shows an Amazon Prime delivery landing in some hot water — literally.
In a short, 11-second video making the rounds on social media, a Prime Air delivery drone from Amazon can be seen arriving over a backyard pool in Texas. As an onlooker records and curses, the drone opens its delivery bay and drops a package directly into an in-ground hot tub below. Over the mosquito-like buzz of the hovering drone, the woman behind the camera can be heard saying “Oh my god” and “Oh, ****!”
Watermarks on the video credit the footage to a Lindsey Austen (via Storyful), and a Sky News report states that the backyard delivery mishap went down in Richmond, Texas, in the Houston suburbs.
Amazon recently announced that it’s expanding drone delivery to more than 500 new cities and towns across the country, including Chicago, Syracuse, Cleveland, Atlanta, and Boise.
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The company’s drone delivery FAQ does not tell customers what to do if their drone delivery accidentally makes a water landing, though Amazon is famous for its free return policy.
Mashable contacted Amazon with questions about the viral video, and in a statement, Amazon spokesperson Lindsay Hamilton told Mashable that incidents like this “are extremely rare.”
“Prime Air provides customers with fast, reliable delivery across a broad selection of products and the response from customers using Prime Air has been overwhelmingly positive,” Hamilton wrote. “Incidents are extremely rare, and when a delivery doesn’t go as planned, we learn from it to improve the experience and take steps to prevent it from happening in the future. Amazon’s A-to-z Guarantee ensures customers can shop with confidence, knowing that we’ll make it right by offering a refund or replacement in the rare instances when items do not arrive as expected.”
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