Joe Maring / Android Authority
Add Android Authority on Google:
TL;DR
- YouTube TV channels are missing from the live tab in Google TV Live Guide for some users.
- The issue has shown up on Google TVs, Chromecasts, and third-party Google TV streaming devices.
- This is not the first time the problem has occurred, but so far there is no word from Google about when it will be fixed.
YouTube TV channels have disappeared from their usual spot in the Live tab on the Google TV Live Guide on Google TVs and Chromecast devices. Users in the YouTube TV Reddit sub are reporting that the issue started today.
The original poster said they knew that the problem was bigger than just one device when it happened on all four TVs in their home. “If it’s only on 1 TV, then I will do factory reset. Since it’s on all our TVs, I figure it’s a Google back end issue,” they wrote.
Several people reported the same problem on Sony Google TVs, Chromecasts, and the Onn 4k Pro. They tried to fix it by updating software, deleting cached data, unplugging and plugging devices back in, and even a factory reset, all to no avail. It did not come to a surprise to most, who said that the issue has happened in the past and has usually been resolved with an update from Google.
The problem does not seem to be platform-wide based on the limited number of complaints so far. There are no reports on Google’s support forums or related subs on Reddit like those for Chromecast and Google TV. Android Authority has reached out to Google for more information and we’ll update this story if we hear back.
The Live tab shows frequently visited channels as well as a cable-style, scrollable channel guide. For anyone experiencing the Live tab issue, free channels from Google and free services from third parties appear in its place. Users can still access content by going to the YouTube TV app or searching for it, giving them a guide and access to all live channels, as well as their recorded content.
Are you experiencing the issue? You can let Google know by going to Settings > System > About > Send feedback, and let us know as well in the comments below.
