What you need to know
- The latest Google Health app update has introduced a bug that’s affecting the visibility of daily vitals
- Users are missing their skin temperature, heart rate, blood oxygen, and HRV metrics
- Google says it’s working on a solution, but users are seeking workarounds to get their app back to normal
The latest Google Health app update was supposed to bring a slew of performance improvements for some of the best fitness trackers, but instead, it unleashed a bug that’s been plaguing Fitbit users for the past few days.
According to the slew of reports on Reddit, a number of basic health metrics have gone missing from the view in the mobile app on both Android and iOS, including overnight vitals such as resting heart rate, blood oxygen, skin temperature, and HRV. Google rolled out its 5.12 update last week, which appears to be the common link between user reports online.
The bug isn’t limited to just one device either — users on the new Fitbit Air and Fitbit Edge models, the Fitbit Charge 6, and Fitbit Sense 2 are all experiencing this absence. These vitals are tracked daily to establish patterns and highlight changes in your health, so if they miss a day or two, it could have a huge impact on your readings.
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But despite these health metrics vanishing from thin air, it doesn’t necessarily mean that your device has stopped tracking your data altogether. In some user cases, the device has continued monitoring health patterns, but the app has just failed to display them.
Still, it’s not ideal, and users have been quick to jump on Google’s case — but the company has issued some reassurance that it’s looking into it.
Google is on it, but there are some workarounds
Among the wave of reports on Reddit, one user went the extra mile and reached out to Google directly, sharing the email they received in response: ‘it’s a joke’ they shared.
Google’s response for the issue with Vitals not showing up on the app
from r/FitbitAir
Other users turned to Google’s support forum for answers, where one of Google’s product experts said they had escalated the issue.
However, the issues in the app are persisting, and Google has yet to find a solution, leaving users to find their own workarounds for the time being.
One method you can try is simply logging out of the Google Health app and logging back in again. Some users have found this helpful, but it hasn’t been the golden ticket for others. In that case, try uninstalling the Google Health app altogether and redownloading it, which is a bit of a pain, but it’s worth a shot.
We’ve reached out to Google for comment on the status of the issue.
